Description
Leaders with vision realize they need strategic-based data tools to determine and support their core service delivery principles and ultimately improve their organizations. Until behavioral health organizations can determine their actual data points for key information (e.g. cost per service), it is impossible for leaders to make accurate and worthwhile strategic quality-based changes to their current practice patterns. Similarly, to be effective, managers and staff must be able to access and better understand their organization’s performance information.
This book focuses on seven strategic-based data measurement tools that shed light on these performance issues. These informative tools can be used to establish strategic indicators for:
- Appropriate direct staff productivity levels
- Cost per service delivered
- Proper case load size for direct service staff
- Total service capacity for your organization
- Total number of processes, staff time required, client time required, and cost of an organization’s current intake process
Table of Contents
INTRODUCTION
- Purpose
- Current Approaches to Data
- The Value of Missing Data
- Definitions
- Overview of MTM Workbooks
CHAPTER ONE: PRODUCTIVITY STANDARDS
- Basic Cost Based Productivity Calculator Workbook
CHAPTER TWO: COSTING TIED TO PRODUCTIVITY
- Full Costing Calculator Workbook
- Full Costing & Revenue Calculator Workbook
- Worksheet 1: Revenue Summary
- Worksheet 2: Overhead Sheet
- Worksheet 3: Contract Employee Costing
- Worksheet 4: Salary Employee Costing
- Worksheet 4A: Averages Sheet
- Worksheet 5: Revenue Determination
- Worksheet 6: Productivity & Capacity Grants
- Worksheet 7: Capped Funds
- Worksheet 8: Per Diem – Salary Costing
- Worksheets 9 – 14: Per Diem Program 1-6
- Revenue Determination
CHAPTER THREE: CASE LOAD/SERVICE CAPACITY CALCULATION
- Case Load Calculator Workbook
- Unrealized Service Capacity Calculator Workbook
CHAPTER FOUR: INTAKE PROCESSES TO ENSURE PROPER CLIENT ACCESSIBILITY
- Total Intake Process CaIndividual Staff Activity Calculator Workbook
CHAPTER FIVE: NEXT STEPS FOR USING THE DATA
