Trauma-informed, Resilience-oriented Care

April 10, 2021

Trauma is any event or series of events that is experienced or witnessed by an individual and has long-lasting social, physical, spiritual or psychological effects (SAMHSA, 2012). Trauma can happen to those with and without mental health and substance use conditions, is subjective and generally comes unexpectedly, and has extraordinary human and economic costs.  

Resilience is the ability to adapt to trauma, tragedy and stress.  

Trauma-informed, Resilience-oriented Care (TIROC) is an organizational culture, structure and treatment framework built on understanding, recognizing and responding to trauma. This framework asks not, “What’s wrong with you?” but rather, “What happened to you?” and “What’s strong with you?” 

Individuals, organizations, communities and systems can take specific actions to ease the burden of past traumas and minimize re-traumatization by strengthening resilience.   

The National Council offers training and consultation to increase knowledge, skills and abilities around healing and building resilience. Please contact us to learn more about pricing, creating customized consulting services, or planning a training.  


Domain 1 – Early Screening and Comprehensive Assessment 

Develop and implement a respectful screening and assessment process that is routine, competently administered, culturally relevant and sensitive. 

Domain 2 – Consumer-driven Care and Services 

Involve and engage people who are or have been recipients of our services to play numerous roles in our organization and meaningfully participate in planning, implementing and evaluating our improvement efforts. 

Domain 3 – Trauma-informed, Educated and Responsive Workforce 

Increase the awareness, knowledge and skills of the entire workforce to deliver services that are effective, efficient, timely, respectful and person-centered. Implement policies, procedures and practices that build and sustain a trauma-informed workforce. 

Domain 4 – Trauma-informed, Evidence-based and Emerging Best Practices 

Increase awareness, knowledge and skills of the clinical workforce to deliver research-informed treatment services that address effects associated with trauma and honor the core principles of trauma-informed care. 

Domain 5 – Safe and Secure Environments 

Increase the awareness, knowledge and skills of the workforce to create safe, trusting and healing environments. Examine and change policies, procedures and practices that may unintentionally cause distress or re-traumatize those we serve. 

Domain 6 – Community Outreach and Partnership Building 

Recognize that the people we serve are part of and affected by other systems, and assume a leadership role in educating and engaging partners in trauma-informed care. 

Domain 7 – Ongoing Performance Improvement and Evaluation 

Ensure a system is in place to measure performance in each domain. Track, analyze and review data to address challenges and reinforce progress. 

Contact us to learn more about how the National Council’s Trauma-informed, Resilience-oriented Care Team can help transform your organization. 


The National Council’s Trauma-informed, Resilience-oriented Care Team provides training, technical assistance and coaching to advance trauma-informed, resilience-oriented approaches.  

Our staff of nationally recognized experts is versed in all facets of trauma-informed, resilience-oriented care, each with specialized insight and experience in organizational approaches that can be applied in a variety of settings. We can help build and implement a complete plan that addresses board and leadership buy-in, workforce training, practice changes and guidelines, community awareness and outcome measures.  

Individual consultation is focused on the development of supervisory and leadership approaches through assessment, education and coaching. Organizational, community or system consultation is focused on a Core Implementation Team (CIT), which is an organization’s primary change agent in the process of adopting and sustaining chosen practices. 


In partnership with the National Council, organizations can engage in either a one-organization TIROC consultation or a multi-organizational TIROC learning community to assess, develop and implement trauma-informed, resilience-oriented practices, policies and procedures.  

During this year-long initiative, organizations can learn to: 

  • Develop and sustain a trauma-informed, resilient, educated and responsive workforce. 
  • Improve or implement screening and assessment for trauma and resilience. 
  • Increase client/youth/family engagement and involvement. 
  • Provide emerging and evidence-based trauma-informed, resilience-oriented practices. 
  • Create physically and psychologically safe and secure environments. 
  • Engage and build trauma-informed, resilience-oriented community partnerships. 
  • Address secondary traumatic stress and compassion fatigue among staff. 
  • Develop tools to support organizational wellness. 
  • Track performance improvement. 

The TIROC consultation and learning community models address core topics across the National Council’s seven domains of trauma-informed, resilience-oriented care. The models are built on the following core tenets: 

  • Safe, calm and secure environment with supportive care for staff and clients. 
  • System-wide understanding of trauma prevalence, impact and trauma-informed, resilience-oriented care. 
  • Cultural competence and cultural humility. 
  • Client and staff voice, choice and self-advocacy. 
  • Recovery, person-driven and trauma-specific services. 
  • Healing, hopeful, honest and trusting relationships. 

For more information on pricing, tailoring a consulting service or to schedule a training, please contact us. 


The BRITE program builds personal resilience by understanding the impact of stressful events and using that information to make informed decisions and progress toward personally meaningful goals. Ongoing consultation includes face-to-face training followed by consultation with executive management and the Core Implementation Team. 

Mental health practitioners, substance use counselors, peer specialists, residential counselors and other staff can learn to facilitate the BRITE curriculum at this one-day training for up to 30 participants. 


Download the Trauma-Informed Services One-Pager 

Download the Trauma-informed Primary Care Change Package 

The Importance of a Trauma-informed Approach 

60 Minutes: Oprah Winfrey Reports on Treating Childhood Trauma 

Request Consultation

We are happy to tailor each of our trainings and consulting opportunities to your organization.