988 Key Messages and Points of Contact

July 13, 2022
key messages about 988

View key messages developed by Vibrant and SAMHSA around the transition to 988, the Lifeline’s capacity, what happens when you call/text/chat 988, differences between federal, state, and administrator roles, plus 988 communications resources and SAMHSA points of contact.

Key Messages about 988

  • The 988 Suicide & Crisis Lifeline (formerly known as the National Suicide Prevention Lifeline) is a network of more than 200 state and local call centers funded by the U.S. Department of Health and Human Services (HHS) through Substance Abuse and Mental Health Services Administration (SAMHSA) and administered by Vibrant Emotional Health
  • 988 offers 24/7 access to trained crisis counselors who can help people experiencing suicidal, substance use and other mental health crises.
  • To reach the Lifeline, people can call or text 988 or chat at 988lifeline.org.
  • 988 serves as a universal entry point so that no matter where you live in the United States, you can reach a trained crisis counselor who can help.
  • Over time, the vision for 988 is to have additional crisis services available in communities across the country, much the way emergency medical services work.
  • Too many people are experiencing suicidal crisis or mental health-related distress without the support and care they need.
  • There is hope. The Lifeline works — it helps thousands of people overcome crisis situations every day.
  • Studies have shown that after speaking with a trained crisis counselor, most people served by the Lifeline are significantly more likely to feel less depressed, less suicidal, less overwhelmed and more hopeful.
  • For those interested in being a part of this live-saving work, there are volunteer and job opportunities available at crisis centers across the country. Visit SAMHSA’s 988 jobs site to learn more.